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Service agreements

These conditions are applicable to all sales conducted via the "Down town FPV" online store at www.dtfpv.com
 

1- Payment
Product prices may be indicated in Canadian dollars (CAD), US dollars (USD) or Euros (EUR). All prices are indicated without taxes, shipping fees and customs fees. However, orders are payable in Canadian dollars. Taxes and shipping fees will be calculated and added in conformity to the law and policies pertaining to shipping fees when completing the purchase. The order’s total amount is payable in one payment at time of confirmation of the purchase via our online payment platform provided by Paypal. We accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards.  APPLICABLE CUSTOMS FEES IN THE SHIPPING COUNTRY ARE IN NO CASE INCLUDED IN OUR PRICES. By making a purchase on the "Down town FPV" website you assume the customs fees applicable in the shipping country.

2- Shipping and handling costs
Shipping fees cover preparation and packaging fees as well as postage fees. They do not cover customs fees. These fees are established depending on the address of shipping, the number of articles purchased and the total amount of the purchase before tax and shipping and handling fees. In no case can a client combine numerous orders to benefit from a lower customs fees cost.

3- Delivery delays
All merchandise purchases done on "Down town FPV" are made through an expedition contract. This means that the risk of loss and the right of property is transferred to you at the time we give the merchandise to the transporter. Delivery delays (regular post or express post) change nothing in the delay which can be required for the order process in the case when a product is not in stock. In such a case, delivery delays must be calculated starting at the time when the supplier forwards the product to "Down town FPV".
All orders are served from "Down town FPV" Internet depot. Available products are normally sent within the next business days following the reception of the order. 

4- Return policy
Products offered by "Down town FPV" are new and guaranteed to be in mint condition unless explicitly stated in their description ( Yes I may sell some of my used stuff on the the web site, but they will be identified as second hand in their description). If an article should be defective or is not what was ordered "Down town FPV" is committed to exchange it, issue a credit note or a refund including shipping fees within 10 days following the date of return with the condition that it is accompanied by the shipping bill or a copy of the "Down town FPV" invoice. Customs fees are not reimbursed.

A client can communicate by email at contact@dtfpv.com to return marchandise.

If, for another reason, a client desires to return an item purchased on dtfpv.com, he could choose between an exchange or a credit note. The exchange or the credit note must be submitted within 10 days following the date of delivery. However, in the case where a product is not defective, the return will be subjected to a 10% administration fee and the cost of shipping and customs fees will not be refunded.